Andrei Neculau

Here I come today with an update. My previous webhost replied finally to my cancellation of service dated April 16!!!

Today - June 9:

Hello Andrei.

I am so sorry for this late replay.
We are now refunding your money, 48 Euro,but in order to do so I need to now where to send your money.

Med vänliga hälsningar / Best regards
xx xx Ekonomi avd
Crystone AB / DigiKom Network AB

I reply with my IBAN account and ask “Do you need more information?” One hour later:

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Two weeks after I filed for service cancellation and a refund, I get “Please have patience!”

B.K.: Hejsan! Du talar med tekniska supporten, vad kan jag hjälpa till med?
B.K.: Vilket kundnummer / domännamn gäller detta?
Andrei Neculau: Hej Björn! Customer number: xxxxx (ScandicHosting), domain: andreineculau.com
Andrei Neculau: I have a ticket (id: OAT-yyyyyy) dated a month ago (April 2)
Andrei Neculau: The ticket is about a cancellation of service
Andrei Neculau: This is my 4th time I’m contacting you about it.
Andrei Neculau: Last time, on Friday, I was once again told: “somebody will contact you today!” yet nothing happened
Andrei Neculau: The cancellation form was both faxed and sent by email, but there was no acknowledgement of it so far, nor a money refund
B.K.: Please hold
B.K.: you will recieve a reply shortly - we will cancel the account, and you have no invoices that needs payment.
B.K.: Please ha patience and you will recieve a reply to this ticket today.

LATER UPDATE

And a couple of minutes later, I get this very innocent message, with no remark regarding the refund (not to mention the misspelling of my name, which so demeaning since I’m their customer):

Dear Anderi,

The cancellation fax has been received, so I have now marked your services as cancelled. I also double checked that the dns servers have been updated correctly, and they have.

Best regards,
Paul
Crystone Support

I was telling you in the first post, that I’ve been having problems with my first web-hosting solution.

That solution was CrystOne. I had a previous account with them, and while there were some hiccups, problems were solved or managed (went about). It’s a Swedish company, and look up to Swedes in general.

But this time, they really blew it.

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